German Institute for Service Quality awards Lieferando.de
Former Mountain Partners portfolio company Lieferando.de won the 1st place in a big test of delivery service portals run by the German Institute for Service Quality on behalf of n-tv. With 88.3 of a possible 100 points, Lieferando.de reached the quality rating of “very good” and won out over nine competitors.
One feature that particularly impressed the judges was the wide offer of Lieferando.de. In Munich, for example, the number of selectable restaurants was almost three times as large as the average. The website offers extensive, structured content and a visually appealing design. The ordering process is also transparent and user-friendly.
The test customers examined the design, breadth of offering and quality of the offer of ten portals in Berlin, Hamburg, Munich, Cologne and Frankfurt. In addition, the clarity of the site, the user-friendliness of the ordering process, transparency and security were included in the review.